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TeleStepper FAQ:

What is your warranty?

TeleStepper offers a 3-year parts and labor warranty.  Our products are supported by 24/7 customer service.

I live in Europe.  Do you have distributors in my area?

TeleStepper has distributors on 6 continents.  Please contact our sales department for more information.

Do you sell to government agencies?

TeleStepper sells to Local, State and Federal agencies, including Colleges and Universities. 

Please see our government information here for more information.

Can you customize my TeleStepper?

TeleStepper offers custom velocities, linear or non-linear movements, customer graphics and more!

Do you accept Credit Cards?

We accept most major credit cards including Visa, MasterCard, American Express, and more.

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TeleSpin FAQ:

How does the TeleSpin attach to my prompter and tripod?

The TeleSpin is equipped with several mounting options, including #10-32  ¼-20 and 3/8-16” threaded holes and standard 75/100mm VESA mounting capability.

How quickly can the TeleSpin move?

The TeleSpin can rotate 90 degrees in up to 4 seconds with faster/slower velocities upon request.  All movements have built-in velocity ramping to eliminate abrupt starts & stops!

Can I program movements using a computer?

We offer a computer interface using RS-422/RS-485 cable and VISCA protocols, if required. Integration with Sony® control centers is available for speed, ramping, and positioning.

Are compound tilt/pan movements available?

If purchasing our optional tilt module, simultaneous pan and tilt movements are simple using our computer interface.

How much does it weigh?  How much weight can it support?

Our TeleSpin weighs just 7lbs, but can support 250lbs!  


Have More Questions?

Feel free to contact us using the information below, and we would love to answer any additional questions. Thank you!


Contact Us

 

Our Office

TeleStepper mailing address:

PO Box 2854, Granite Bay, CA 95746

(530) 470-6188

(916) 251-7190

TeleStepper manufacturing facility:

208 Gold Flat Ct., Suite B, Nevada City, CA 95959

(530) 470-6188

 
 

To Contact Support:

Please fill out the form, including any details that may help us better assist you. We will get back to you as soon as possible.

Thank you!

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